The selected professional will be responsible for overseeing the final stage of residential projects, ensuring an efficient transition between construction completion and client handover, as well as managing the after-sales phase, including the developments’ warranty period. Working closely with the Project Managers, this role plays a key part in ensuring customer satisfaction and delivering the highest standards of quality.

• Manage the handover phase of residential projects to end clients;
• Oversee the entire after-sales process, including the reception, assessment, and resolution of reported issues;
• Monitor the performance of developments during the warranty period, ensuring a prompt and effective response to any defects or anomalies;
• Coordinate and supervise corrective interventions, ensuring deadlines, quality standards, and cost control are met;
• Liaise with internal teams (Project Management, Construction) and external stakeholders (contractors, suppliers);
• Ensure service levels and customer satisfaction standards are consistently achieved;
• Implement and optimise after-sales processes, promoting operational efficiency;
• Manage and lead a small team (2 people), ensuring organisation, productivity, and professional development;
• Prepare progress reports and performance indicators.

• Degree in Architecture, Civil Engineering, or a related field;
• Relevant experience in after-sales, construction supervision, site management, or project management within the real estate sector;
• Strong technical knowledge of residential construction and building maintenance;
• Experience in team management and stakeholder coordination;
• Excellent communication, organisational, and problem-solving skills;
• Customer-oriented mindset with a strong focus on quality;
• B2 level of English proficiency;
• Autonomous, proactive, and responsible attitude.

• The opportunity to join a solid and growing company;
• Involvement in distinctive residential projects;
• Excellent office location;
• Dynamic, multicultural, and collaborative work environment;
• Health and well-being benefits.